Customer Assistant - Cafe - Hereford

Marks and Spencer; Hereford; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer in Hereford is looking for a hands-on café team member. You’ll deliver warm, five-star service, make food and drink recommendations, and handle orders quickly using our digital tools while keeping the café running smoothly during busy periods.

You must stay calm under pressure, be digitally confident, and work well with colleagues to maintain high food-safety standards and fast service across peak times.

Qualifications

• Experience in customer service or retail environments.
• Ability to communicate clearly and provide five-star service.
• Comfort using digital devices to take and fulfil orders.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain food safety standards and cleanliness at all times.
• Support colleagues to deliver fast, friendly service during peak times.

Skills

Customer service

Brand ambassador

Digital literacy

Food safety awareness

Teamwork

Job description

All the details

Work Pattern

• Monday: 10:00 - 17:30


• Tuesday: 10:00 - 17:30


• Thursday: 10:00 - 17:30


• Friday: 10:00 - 17:30


• Saturday: 09:45 - 17:30


• Sunday: 09:30 - 17:00


• Tuesday: 10:00 - 17:30


• Wednesday: 10:00 - 17:30


• Thursday: 09:45 - 17:30


• Friday: 10:00 - 17:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?