Customer Assistant - Cafe - Newbury

Marks & Spencer Plc; Newbury; On-site; GBP 12,398 - 15,153; Part time

Job summary

Marks & Spencer Plc in Newbury is seeking a Café Customer Assistant to join our busy M&S Café. This hands-on role is fast-paced and requires calm under pressure while delivering warm, five-star service to customers during peak times.

You will be a brand ambassador, taking and fulfilling orders using our digital tools, maintaining high food safety standards, and collaborating with colleagues to ensure smooth café operation. Weekend flexibility is essential.

Qualifications

• Proactive user of digital ordering tools.
• Deliver friendly service while handling customer orders.
• Work well in a team under busy shop floor conditions.

Responsibilities

• Take and fulfil orders accurately during busy periods.
• Maintain high food safety standards and cleanliness.
• Provide five-star service and recommendations to customers.
• Support colleagues to keep the café operating smoothly during peak times.
• Be flexible to work across shifts, including weekends.

Skills

Digital tools

Customer service

Teamwork

Job description

Cafe Customer Assistant

Work Pattern

Saturday 10:00-16:00
Sunday 10:00-16:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?