Customer Assistant - Café - Tamworth

Marks and Spencer; Sutton Coldfield; On-site; GBP 12,000 - 18,000; Part time

Job summary

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential.

Qualifications

• Experience in cafe/food service preferred.
• Ability to work at pace and stay calm under pressure.
• Comfort using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil customer orders quickly and accurately.
• Serve food and drinks, ensuring quality and presentation.
• Help keep the cafe area clean and well-stocked during busy periods.

Skills

Customer service

Brand ambassador

Teamwork

Digital literacy

Calm under pressure

Tools

POS system

Job description

Summary

Cafe Customer Assistant

All the details

Work Pattern:
Week One:
Sunday: 10:00-14:00
Monday: 13:00-19:00
Tuesday: 14:00-19:00
Thursday: 09:00-14:30
Friday: 09:00-14:30

Week Two:
Monday: 11:00-16:00
Tuesday: 13:45-19:00
Wednesday: 10:00-15:00
Friday: 14:00-19:00
Saturday: 08:00-14:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?