Customer Assistant - Cafe - Malvern

Marks & Spencer Plc; Malvern; On-site; GBP 14,000 - 19,000; Part time

Job summary

Marks & Spencer Plc in Malvern is seeking a customer-focused café team member to join the M&S Café. The role is fast-paced and requires delivering warm, five-star service while working Sunday, Wednesday and Saturday from 12:00 to 16:00.

You will use digital tools to take and fulfil orders quickly, maintain strict food safety standards, and support colleagues to keep the café running smoothly during busy periods with a high-performance team mindset.

Responsibilities

• Be digitally confident and use cafe tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards while managing orders and queues.
• Deliver warm, five-star service even during busy periods.
• Work as part of a team to support a high-performance culture.
• Be flexible to work where needed with pace.

Job description

Working Pattern

Sunday 12:00 -16:00
Wednesday 12:00 -16:00
Saturday 12:00 -16:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don't wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.