Customer Assistant - Cafe - Carlisle

Marks and Spencer; Carlisle; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Café in-store team member required to work in a fast-paced environment. You will be handling orders, recommending food and drink, and ensuring the café runs smoothly even during the busiest times.

You’ll be digitally confident, use cafe tools to take orders quickly, and keep food safety standards impeccably high while delivering five-star service to customers.

Qualifications

• Must be digitally confident and able to use cafe tools.
• Deliver five-star service with a focus on warmth and speed.
• Maintain high food safety standards at all times.

Responsibilities

• Take and fulfil cafe orders quickly using the POS system.
• Make food and drink recommendations to customers.
• Ensure smooth café operation during peak periods.
• Support colleagues and contribute to a high‑performance team.

Skills

Digital literacy

Customer service

Communication

Calm under pressure

Teamwork

Tools

POS system

Job description

All the details

Work Pattern:

Monday: 11:00 - 17:30
Friday: 09:00 - 17:30
Saturday: 09:00 - 17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.