Customer Assistant - Cafe - Sevenoaks

Marks & Spencer Plc; Sevenoaks; Sur place; GBP 12 000 - 15 000; Temps partiel

Résumé du poste

Marks & Spencer plc in Sevenoaks is seeking a hands-on Café Assistant to deliver five-star service at the heart of our store. You’ll take and fulfil orders quickly with our digital tools, keep queues moving, and uphold strict food safety standards.

This fast-paced role requires calm under pressure, great teamwork, and flexibility to cover varied shifts across Week One and Week Two. You’ll be a brand ambassador, recommending great food and drink while ensuring a smooth café operation.

Qualifications

• Experience in fast-paced customer service.
• Ability to stay calm under pressure and deliver friendly service.
• Good communication and upselling skills.

Responsabilités

• Take and fulfil orders quickly using café tools.
• Deliver five-star service and recommend food and drinks.
• Maintain food safety standards and manage queues.
• Support colleagues and adapt with pace during busy periods.

Connaissances

Customer service

Cash handling

Food safety

Teamwork

Outils

POS system

Digital ordering

Description du poste

All the details

Work Pattern

Week One

• Sunday 09:00-17:00
• Monday 09:00-17:00
• Wednesday 08:00-16:00
• Thursday 10:00-18:00
• Friday 10:00-18:00

Week Two

• Monday 09:00-17:00
• Tuesday 08:00-16:00
• Wednesday 10:00-18:00
• Friday 10:00-18:00
• Saturday 08:00-16:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service. You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods. Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied. Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues. At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service. Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets. Flexibility is also vital. You’ll adapt quickly, working where needed with pace. It’s intense but, for the right person, incredibly rewarding. Are you ready for it.