Customer Assistant - Cafe - Sevenoaks

Marks & Spencer Plc; Badger's Mount; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer Plc in the United Kingdom invites applications for a busy M&S Café team member. This fast-paced retail cafe role involves taking and fulfilling orders, delivering five-star service, and keeping the cafe running smoothly at peak times.

You’ll be a brand ambassador, recommending great food and drinks while ensuring food safety and smooth operations. You’ll use digital tools to take orders quickly and help customers move through queues with care.

Responsibilities

• Join our team in the M&S Café, the heart of our store, where customers come to recharge.
• This is a hands-on, high-pressure role that requires pace and calm under pressure while delivering warm, five-star service.
• Be a brand ambassador, making great food and drink recommendations while keeping the café running smoothly.
• Be digitally confident, using our tools to take and fulfil orders quickly and keep customers moving.
• Maintain impeccable food safety standards while juggling orders and queues.
• Work with teammates in a high-performance, flexible environment to meet customer needs.

Job description

Work Pattern

Week One

• Sunday 09:00-17:00
• Monday 09:00-17:00
• Wednesday 08:00-16:00
• Thursday 10:00-18:00
• Friday 10:00-18:00

Week Two

• Monday 09:00-17:00
• Tuesday 08:00-16:00
• Wednesday 10:00-18:00
• Friday 10:00-18:00
• Saturday 08:00-16:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?