Customer Assistant - Café - Kingsley Village

Marks & Spencer Plc; Higher Trekenning; Remote; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc invites you to join the M&S Café, the heart of our store, where customers recharge with great food and drink. This hands-on role is fast-paced and customer-focused, requiring calm under pressure and a warm, five-star service approach.

You’ll be a brand ambassador, using our digital tools to take and fulfil orders quickly while maintaining food safety standards and smooth café operations.

Responsibilities

• Take and fulfil orders quickly using digital tools.
• Maintain food safety standards and manage queues during peak times.
• Deliver warm, five-star service and act as brand ambassador for M&S Café.
• Support colleagues and adapt to pace and busy periods.

Job description

Work Pattern

Week 1

• Sunday 11:00-17:00
• Tuesday 11:00-17:00
• Thursday 11:00-17:00
• Friday 11:00-17:00

Week 2

• Monday 11:00-17:00
• Tuesday 11:00-17:00
• Friday 11:00-17:00
• Saturday 11:00-17:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.