Customer Assistant - Café - Perth

Marks & Spencer Plc; Perth; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc is seeking an enthusiastic café assistant for our M&S Café in-store. You will handle orders quickly, guide customers with recommendations, and keep the café running smoothly during peak times.

This role requires staying calm under pressure, delivering five-star service, and being digitally confident to use our ordering tools while supporting a high-performance team.

Qualifications

• Adapt to high-pressure cafe environment.
• Deliver warm, five-star service to customers.
• Be digitally confident using cafe tools to take/fulfil orders.

Responsibilities

• Make great food and drink recommendations.
• Ensure the cafe operates smoothly during busy periods.
• Maintain food safety standards and manage queues.

Skills

Fast service

Customer service

Calm under pressure

Digital tools

Tools

POS system

Job description

Work Pattern:
Week One:
Sunday: 10:00-17:00
Thursday: 12:00-17:00
Friday: 12:00-17:00

Week Two:
Monday: 12:00-17:00
Tuesday: 12:00-17:00
Saturday: 10:00-17:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.