Customer Assistant - Café - Bracknell Lexicon

Marks & Spencer Plc; Bracknell; Hybrid; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Plc's café team in Bracknell is looking for a Cafe Customer Assistant. This fast-paced, hands-on role requires you to welcome customers, recommend food and drinks, and help ensure the café runs smoothly even during busy periods.

You should be digitally confident to use ordering tools, stay calm under pressure, and work well with colleagues to deliver five-star service every day.

Qualifications

• Experience in hospitality or café environment.
• Ability to take and fulfill orders quickly.
• Commitment to food safety and hygiene standards.

Responsibilities

• Serve customers at the café counter.
• Take orders, prepare beverages and snacks.
• Keep the café clean and stocked during busy periods.
• Collaborate with colleagues to maintain high service during peak times.

Skills

Customer service

Teamwork

Digital literacy

Ability to work under pressure

Job description

Cafe Customer Assistant

Work Pattern

Sunday: 11:00-17:00
Saturday: 09:00-18:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.