Customer Assistant - Cafe - Leeds

Marks and Spencer plc (UK); Leeds; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail company in Leeds seeks a Customer Assistant to deliver excellent service in the café. Responsibilities include serving customers, maintaining store cleanliness, and achieving sales targets. Candidates should be passionate about food and drink trends, possess strong communication skills, and have a commitment to high-quality work. This position offers flexible working arrangements.

Qualifications

• Passionate about food and drink trends.
• Commitment to delivering excellent work.
• Ability to engage positively with customers.

Responsibilities

• Serve customers efficiently at service points.
• Maintain cleanliness and stock levels in the store.
• Monitor and deliver on sales targets.

Skills

Customer service

Strong communication skills

Attention to detail

Digital capability

Adaptability

Job description

Overview

Join our team at M&S as a Customer Assistant in our café, where you'll become a champion of our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador who's ready to recommend and promote our delicious café menu. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Key responsibilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Work Pattern

1. Week 1
   • Monday: 10:00-14:00
   • Tuesday: 10:00-14:00
   • Thursday: 10:00-14:00
   • Friday: 10:00-14:00
   • Saturday: 10:00-14:00
2. Week 2
   • Sunday: 10:00-14:00
   • Tuesday: 10:00-14:00
   • Wednesday: 10:00-14:00
   • Thursday: 10:00-14:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store
• Build expert product knowledge to sell and recommend our products and services
• We\'ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time
• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. There's never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.