Customer Assistant - Cafe - Eden High Wycombe

Marks & Spencer Plc; High Wycombe; On-site; GBP 18,000 - 22,000; Part time

Job summary

Marks & Spencer plc is hiring for a position in our in-store Café. This hands-on, high-pressure role rewards speed, accuracy, and warm, five-star service.

You will be a brand ambassador, delivering great food and drink recommendations while ensuring the Café operates smoothly during peak periods and busy times.

Flexibility is essential; you’ll work across shifts while maintaining food safety standards and a friendly customer experience.

Responsibilities

• Be a brand ambassador, making food and drink recommendations while ensuring café operations run smoothly.
• Use digital tools to take and fulfil orders quickly, keeping customers moving.
• Maintain impeccable food safety standards while handling orders and queues.
• Provide fast, five-star service and strive to reduce customer wait times.
• Collaborate with colleagues to maintain a high-performance team and adapt to busy periods.

Job description

Sunday: 11:00-15:00
Monday: 11:00-15:00
Tuesday: 11:00-15:00
Wednesday: 11:00-15:00
Friday: 11:00-15:00

Under 18 disclaimerTo comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.