Customer Assistant - Cafe - Newtownbreda

MARKS&SPENCER; Lisburn; On-site; GBP 12,000 - 18,000; Full time

Job summary

Marks & Spencer in Lisburn is seeking a Café Team Member to join the heart of the store, delivering warm, five-star service during busy periods.

You'll handle food and beverage preparation, take orders digitally, and keep lines moving with pace and accuracy. Flexibility is essential as shifts include afternoons and weekends; teamwork and calm under pressure will help you thrive in a high-volume environment.

Qualifications

• Customer service experience is preferred.
• Comfortable using digital tools to take and fulfil orders.
• Ability to work in a busy, fast-paced café environment.

Responsibilities

• Serve customers with five-star service during peak times.
• Take and fulfill orders accurately and quickly using digital tools.
• Maintain rigorous food safety standards and cleanliness.
• Collaborate with team members to ensure smooth café operation.
• Stay flexible to cover shifts as needed.

Skills

Customer service

Digital tools

Teamwork

Fast-paced

Food safety

Tools

POS system

Job description

Work Pattern: Monday: 15:00 - 19:00 Tuesday: 15:00 - 19:00 Wednesday: 15:00 - 19:00 Saturday: 15:00 - 19:00 Due to operational requirements, all successful candidates may be asked to work up to full-time hours in the weeks commencing 13th and 20th December

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.