Customer Assistant - Cafe

Marks and Spencer plc (UK); Newcastle upon Tyne; On-site; GBP 18,000 - 24,000; Part time

Job summary

Marks and Spencer plc (UK) in Newcastle upon Tyne is seeking a café team member for our in-store M&S Café. This hands-on role places you at the heart of the customer experience, delivering warm, five-star service while preparing food and drinks under pressure.

You'll be digitally confident, using our tools to take and fulfil orders quickly, maintain impeccable food safety standards, and support colleagues to keep the café running smoothly even during peak times.

Qualifications

• Digital skills and ability to use cafe POS systems.
• Strong customer service and communication.
• Commitment to food safety and hygiene.
• Ability to work under pressure and as part of a team.

Responsibilities

• Take and fulfil customer orders quickly.
• Prepare food and drinks to quality standards.
• Maintain cleanliness and stock in the café.
• Collaborate with colleagues to ensure smooth service.

Skills

Digital confidence

Customer service

Teamwork

Tools

POS system

Job description

Wednesday 10:00- 14:00 Friday 09:00-13:00 Saturday 10:00-16:30 Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.