Customer Assistant - Cafe - Yeovil

MARKS&SPENCER; Yeovil; On-site; GBP 17,000 - 25,000; Part time

Job summary

Marks & Spencer in Yeovil is seeking a hands-on Café team member to deliver warm, five-star service in a fast-paced environment. You’ll work with digital tools to take and fulfil orders quickly, while maintaining food safety standards and a calm, friendly presence for customers.

This role rewards teamwork and flexibility as you adapt to peak times, juggling orders and queues to keep the café running smoothly and customers satisfied.

Qualifications

• Being digitally confident is essential; you’ll use our tools to take and fulfil orders quickly.
• You’ll deliver five-star service and maintain food safety standards.
• Teamwork is vital; you’ll support colleagues and keep the café running smoothly.
• You’ll adapt quickly to busy periods and fast-paced service.
• Customer interactions are central; you’ll provide warm recommendations and efficient service.

Responsibilities

• Make great food and drink recommendations while ensuring the café operates smoothly.
• Be fast and friendly, handling orders and queues efficiently.
• Uphold impeccable food safety standards during service.
• Support colleagues to maintain a high-performance team culture.

Skills

Digital confidence

Customer service

Teamwork

Flexibility

Pace under pressure

Tools

POS systems

Job description

Working Pattern

Week 1

Monday - 9:00 - 15:00

Thursday - 10:00 - 15:15

Friday - 9:00 - 16:00

Saturday - 11:00 - 18:00

Week 2

Sunday - 9:00- 16:00

Monday - 9:00 - 15:00

Thursday - 10:00 - 15:15

Friday 11:00- 18:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.

Are you ready for it?