Customer Assistant - Cafe

Marks and Spencer plc (UK); Cherwell District; On-site; GBP 12,398,000 - 16,531,000; Part time

Job summary

Marks & Spencer plc (UK) in the M&S Café is seeking a hands‑on team member who thrives in a fast‑paced store environment. You’ll use digital tools to take and fulfil orders swiftly, while delivering warm, five‑star service and recommending great food and drinks.

You'll uphold impeccable food safety standards, support colleagues, and stay flexible to cover shifts as needed to keep the café running smoothly during peak periods.

Qualifications

• Excellent customer service skills and a positive attitude.
• Ability to work at pace and under pressure while maintaining quality.
• Comfort using digital tools to take and fulfil orders.

Responsibilities

• Take and fulfil orders quickly using café tools.
• Maintain high food safety standards during busy periods.
• Deliver five-star service and accurate recommendations.
• Support colleagues to keep the café running smoothly.
• Adapt to changing shifts and locations as needed.

Skills

Customer service

Calm under pressure

Teamwork

Adaptability

Tools

POS system

Job description

Sunday 09:00-17:30 Monday 16:30-20:30 Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service. You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.
• Flexibility is also vital. You'll adapt quickly, working where needed with pace.