Customer Assistant - Cafe - Yeovil

Marks & Spencer Plc; Yeovil; Hybrid; GBP 12,000 - 14,000; Part time

Job summary

Marks & Spencer Plc is hiring for a position in our in-store M&S Café. This hands-on role requires delivering warm, five-star service, handling food and beverage orders quickly, and acting as a brand ambassador for the café even during peak times.

You will use digital tools to take and fulfil orders, maintain impeccable food safety standards, and work with the team to keep the café running smoothly and with pace. Flexibility and teamwork are essential.

Qualifications

• Experience in fast-paced service environments.
• Ability to use digital tools to take and fulfil orders.
• Commitment to food safety and hygiene standards.

Responsibilities

• Greet customers and recommend food and drink items in the M&S Café.
• Take and fulfil orders quickly to keep customers moving.
• Maintain food safety standards and manage queues during peak times.
• Work with the team to ensure the café operates smoothly under pressure.
• Be a brand ambassador delivering five-star service at all times.
• Collaborate with colleagues and adapt quickly to flexible shifts.

Skills

Digital literacy

Customer service

Calm under pressure

Teamwork

Job description

Working Pattern

Week 1

Monday - 9:00 - 15:00
Thursday - 10:00 - 15:15
Friday - 9:00 - 16:00
Saturday - 11:00 - 18:00

Week 2

Sunday - 9:00- 16:00
Monday - 9:00 - 15:00
Thursday - 10:00 - 15:15
Friday 11:00- 18:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.