Customer Assistant - Cafe - Camberley

Marks and Spencer plc (UK); Camberley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Camberley seeks a Customer Assistant to promote and deliver exceptional food and drink services in their café. Ideal candidates are passionate about food trends, possess excellent customer service skills, and are digitally savvy. Responsibilities include enhancing customer experiences and maintaining hygiene standards. A commitment to teamwork and adaptability in a dynamic retail environment is essential.

Qualifications

• Passion for food and drink offerings.
• Ability to deliver excellent customer service.
• Openness to feedback and continuous learning.

Responsibilities

• Utilize digital tools to enhance customer experience.
• Maintain high standards in food safety and hygiene.
• Provide excellent service and maintain store presentation.

Skills

Customer service skills

Digital competency

Knowledge of food and drink trends

Teamwork

Flexibility

Tools

Digital menus

In-store devices

Job description

Overview

Join our team at M&S as a Customer Assistant in our café, where you'll champion our delightful food and drink offerings, offers, and services. We're seeking passionate individuals who take pride in their knowledge of the latest food and drink trends and are eager to share it with our customers. You'll be a brand ambassador ready to recommend and promote our café menu. Through remarkable service you'll make sure our customers feel valued every time they shop with us.

Responsibilities

• Be digitally confident and use our digital tools, such as digital menus and in-store devices, to enhance the customer experience and help customers find the products they want.
• Ensure efficiency and high standards in food safety and hygiene; be ready to roll your sleeves up and go above and beyond every day.
• Be a team player; create a great inclusive café environment, supporting and respecting colleagues and customers.
• Be flexible and able to work across various areas of the store, adapting to changing demands of the retail environment.
• Deliver a great shopping experience for customers, putting them before task; champion new ways of working with a positive attitude; complete tasks and processes to deliver 'best in town' standards; serve and sell across channels; be the voice of the customer to help us improve.
• Provide excellent customer service on the shop floor and at service points; maintain presentation standards, availability, cleanliness; share customer and colleague feedback; support others with skill development; own learning and development via digital learning solutions.
• Know daily sales targets, priorities, promotions and selling opportunities; have strong product knowledge to sell and recommend our products and services; proactively engage with customers to understand needs and make recommendations; understand store priorities and my part to play; complete tasks with pace following SOPs; minimise cost and waste through good process practice; follow safe and legal working practices.

Key Capabilities

• Understands how M&S operates, its strategy, and the role they play;
• Committed to delivering excellent work fast with attention to detail;
• Open to feedback and actively asks for it;
• Sets performance objectives with the line manager in line with business plans;
• Takes accountability for planning and managing own work to meet objectives;
• Is curious and asks questions to challenge the status quo;
• Communicates intentions clearly and simply;
• Manages reactions and shares perspectives to benefit the team;
• Adapts to change and challenges and recovers quickly;
• Builds positive relationships by listening and connecting with people;
• Contributes to store sales and cost control; works across the store to get things done right first time within timescales;
• Has comprehensive knowledge of customer shopping channels and digital tools, and up-to-date knowledge of the commercial operation and basics;
• Knows the products and services to meet customer needs and spots selling opportunities;
• Adapts to change and has knowledge of VM principles.

Key Relationships and Stakeholders

• Customers
• Colleagues
• Store Leadership
• BIG