Customer Assistant - Café - Belfast

Marks & Spencer Plc; Belfast City District; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer Plc is seeking an enthusiastic Café team member to join the heart of our store. You will help prepare and serve food and drink, ensuring smooth operation across busy periods while delivering warm, five-star service.

You will be a brand ambassador, using digital tools to take orders, manage queues, and provide recommendations to customers. The role requires flexibility and teamwork in a high-pressure, fast-paced setting.

Qualifications

• Must be digitally confident and comfortable using order-taking tools.
• Maintain high food safety standards while managing orders and queues.
• Deliver fast, five-star service with attention to detail.

Responsibilities

• Be digitally confident to take and fulfil orders quickly.
• Maintain impeccable food safety standards while managing orders and queues.
• Deliver fast, five-star service to customers during peak times.
• Work as part of a team to support a high-performance culture.
• Adapt quickly and work where needed with pace.

Skills

Digital literacy

Customer service

Multi-tasking

Food safety awareness

Communication

Job description

Work Pattern:

Week 1

Monday: 11:00 - 17:30
Tuesday: 11:00 - 17:30
Wednesday: 11:00 - 17:30
Saturday: 11:00 - 17:30

Week 2

Sunday: 11:00 - 17:30
Wednesday: 11:00 - 17:30
Thursday: 11:00 - 17:30
Friday: 11:00 - 17:30

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.
• Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

  It’s intense but, for the right person, incredibly rewarding.