Customer Assistant - Café - Belfast Abbey Centre

Marks & Spencer Plc; Belfast City District; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer Plc in Belfast is seeking a friendly café assistant to join the M&S Café team. The role is Sunday to Wednesday, 13:00-17:00, delivering five-star service and keeping the café running smoothly during busy periods.

You will be a brand ambassador, recommending food and drinks while ensuring high standards of food safety and fast order fulfilment using our digital tools. Teamwork and flexibility are essential in this high‑pressure environment.

Responsibilities

• You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.
• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.
• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.
• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.
• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

Job description

Work Pattern:
Sunday: 13:00-17:00
Monday: 13:00-17:00
Tuesday: 13:00-17:00
Wednesday: 13:00-17:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?