Customer Assistant - Cafe - Omagh

Marks & Spencer Plc; Omagh; On-site; GBP 12,398,000 - 16,531,000; Full time

Job summary

Marks & Spencer Plc is seeking a café team member to deliver warm, five-star service in a fast-paced environment. You will be the brand ambassador, confidently recommending food and drink while ensuring the café runs smoothly during peak times.

You'll handle orders quickly using our digital tools, maintain top food safety standards, and support colleagues to keep queues moving and customers satisfied throughout busy periods.

Qualifications

• Hands-on, high-pressure role
• Brand ambassador delivering five-star service
• Digital confidence to use order tools
• Maintain food safety standards while managing queues
• Support colleagues in a fast-paced environment

Responsibilities

• Take and fulfill orders quickly to keep customers moving
• Make food and drink recommendations as a brand ambassador
• Ensure food safety and hygiene throughout service
• Manage orders and queues efficiently during busy periods
• Work with store team to maintain a high-performance culture

Skills

Customer service

Cash handling

Digital literacy

Teamwork

Stress management

Tools

POS system

Job description

Work Pattern

Week1
Sun 12:30-16:30
Wed 11:00-15:00
Thurs 13:30-17:30
Week2
Mon 13:30-17:30
Wed 11:00-15:00
Sat 13:30-17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?