Customer Assistant - Cafe - Kilmarnock

Marks and Spencer; Kilmarnock; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in the UK store cafe is seeking a Cafe Customer Assistant to join the team. You will deliver warm, five-star service, process orders quickly using digital tools, and help keep the cafe running smoothly even during peak times.

The role emphasizes brand representation, speed, accuracy, and teamwork in a busy retail cafe environment with a focus on food safety and customer satisfaction.

Responsibilities

• Act as a brand ambassador delivering warm, five-star service.
• Take and fulfil orders quickly using store tools to keep customers moving.
• Maintain impeccable food safety standards while handling orders and queues.
• Support colleagues and contribute to a high-performance environment.

Job description

Summary

Cafe Customer Assistant

All the details

Work Pattern

Week1
Monday 10am-2pm
Tuesday 2pm-6pm
Wednesday 2pm-6pm
Saturday 2.30pm-6.30pm

Week 2
Sunday 10am-2pm
Tuesday 2pm-6pm
Wednesday 10am-2pm
Friday 2.30pm-6.30pm

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?