Customer Assistant - Cafe - Belfast

Marks and Spencer; Belfast City District; On-site; GBP 14,000 - 17,000; Full time

Job summary

Marks & Spencer Café is seeking a hands-on team player to deliver warm, five-star service in a fast-paced environment. You will welcome customers, take and fulfill orders quickly using cafe tools, and help keep the café area safe, clean and well‑stocked.

Being digitally confident, you’ll use our ordering tools to assist customers efficiently while maintaining food safety standards and a calm, friendly demeanor.

Qualifications

• Brand ambassador capable of recommending great food and drinks.
• Confident with cafe tools to take and fulfil orders quickly.
• Maintain impeccable food safety standards.
• Deliver five-star service under pressure.
• Flexible, able to adapt to busy periods and pace.

Responsibilities

• Greet customers and take orders at the café counter.
• Prepare and serve food and beverages.
• Ensure smooth cafe operation during busy periods.
• Keep work area clean and organized.
• Work as part of a high-performing team.

Skills

Customer service

Fast-paced environment

Teamwork

Digital tools

Tools

POS systems

Job description

Saturday: 06:00 - 14:00 Join our team in the M&S

All the details

Work Pattern

Week 1

Monday: 06:00 - 14:00

Tuesday: 06:00 - 14:00

Wednesday: 06:00 - 14:00

Thursday: 06:00 - 14:00

Week 2

Wednesday: 06:00 - 14:00

Thursday: 06:00 - 14:00

Friday: 06:00 - 14:00

Saturday: 06:00 - 14:00

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?