Customer Assistant - Cafe - Omagh

MARKS&SPENCER; Omagh; On-site; GBP 12,000 - 15,000; Part time

Job summary

M&S Café in Omagh is seeking a hands-on team member for a fast-paced, customer-focused role. You will deliver warm service, handle food and drink preparation, and use store tools to take and fulfil orders efficiently.

The role requires calm under pressure, a commitment to food safety, and strong teamwork to keep the cafe running smoothly during peak times.

Qualifications

• Front-of-house role in a busy café requiring calm under pressure.
• Deliver warm, five-star service to customers.
• Be digitally confident using store tools to take and fulfil orders.
• Maintain high food safety standards and cleanliness.

Responsibilities

• Take orders and process payments.
• Prepare and serve food and drinks.
• Support colleagues and keep queues moving during busy periods.
• Adapt quickly to pace and prioritise customer needs.

Skills

Brand ambassador

Customer service

Food safety

Digital literacy

Teamwork

Adaptability

POS / ordering tools

Tools

POS system

Job description

Work Pattern

• Week 1
• Sun 12:30-16:30
• Wed 11:00-15:00
• Thurs 13:30-17:30
• Week 2
• Mon 13:30-17:30
• Wed 11:00-15:00
• Sat 13:30-17:30

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high-performance culture that meets customer needs – no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?