Customer Assistant - Cafe - Belfast

MARKS&SPENCER; Belfast City District; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Café is seeking a proactive team member to deliver warm, five-star service in a fast-paced store environment.

You will take and fulfil orders using our digital tools, maintain strict food safety standards, and work with colleagues to keep the café running smoothly during busy periods. If you are customer-focused, resilient under pressure, and flexible to help where needed, join us in delivering quality service.

Qualifications

• Experience delivering five-star service in a fast-paced cafe environment.
• Strong hygiene and food safety knowledge.
• Able to work under pressure while staying calm and friendly.

Responsibilities

• Take and fulfil cafe orders quickly and accurately.
• Maintain high food safety and cleanliness standards.
• Provide brand-focused recommendations and serve customers with warmth.
• Collaborate with the café team to handle peak periods efficiently.

Skills

Customer service

Fast-paced

Teamwork

Flexibility

Tools

POS system

Job description

Work Pattern

• Week 1
• Monday: 06:00 - 14:00
• Tuesday: 06:00 - 14:00
• Wednesday: 06:00 - 14:00
• Thursday: 06:00 - 14:00
• Week 2
• Wednesday: 06:00 - 14:00
• Thursday: 06:00 - 14:00
• Friday: 06:00 - 14:00
• Saturday: 06:00 - 14:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding. Are you ready for it?