Customer Assistant - Café - Carlisle

Marks and Spencer; Carlisle; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer in Carlisle is seeking a Cafe Customer Assistant to join the team in a fast-paced cafe setting. You will take and fulfil orders, recommend food and drinks, and help maintain high standards of service while staying calm under pressure.

Digital tools will be used to process orders efficiently, with a focus on meeting customer needs and delivering five-star service across busy periods. Teamwork and flexibility are essential to succeed in this role.

Qualifications

• Hands-on, high-pressure role requiring calm under pressure and the ability to deliver warm, five-star service.
• Brand ambassador who helps customers with recommendations and orders.
• Must be digitally confident and able to use tools to take and fulfil orders quickly.
• Strong emphasis on teamwork and flexibility to adapt to changing pace and demands.

Responsibilities

• Make great food and drink recommendations to customers.
• Ensure the café operates smoothly, even during peak periods.
• Take and fulfil orders quickly using digital tools.
• Maintain impeccable food safety standards while handling orders and queues.
• Work with colleagues to deliver five-star service in a fast-paced environment.

Skills

Customer service

Fast-paced environment

Digital tools proficiency

Teamwork

Job description

Summary

Cafe Customer Assistant

All the details

Work Pattern

Week1

Monday 11:00-15:00
Tuesday 11:00-15:00
Friday 11:00-15:00
Saturday 11:00-15:00

Week2

Sunday 11:00-15:00
Wednesday 11:00-15:00
Thursday 11:00-15:00
Friday 11:00-15:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands-on, high-pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You'll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You'll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You'll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don't wait. You'll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

• Teamwork matters. You'll support colleagues and contribute to a high-performance culture that meets customer needs - no matter how hectic it gets.

• Flexibility is also vital. You'll adapt quickly, working where needed with pace.

It's intense but, for the right person, incredibly rewarding.