Customer Assistant - Cafe - Stane Park

Marks & Spencer Plc; Eight Ash Green; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Plc is seeking a proactive café assistant for the in-store M&S Café. You will engage customers, recommend great food and drink, take orders, and help the café stay efficient and friendly during busy periods.

The role requires speed, accuracy, and a commitment to high standards of cleanliness and service, with a focus on delivering warm, five-star experiences to shoppers.

Qualifications

• Energetic team member who handles fast service under pressure.
• Digitally confident and able to use order-taking tools.
• Commitment to food safety standards and efficiency.

Responsibilities

• Take and fulfil customer orders quickly to keep lines moving.
• Help café run smoothly during peak hours while maintaining quality.
• Provide five-star service in a high-pressure environment.
• Support colleagues and contribute to a high-performance team.
• Adapt quickly and work flexibly where needed.

Skills

Customer service

Food safety

Communication

Cash handling

Job description

Work Pattern

Week 1
Monday 09:00 AM -15:15 PM
Tuesday 09:00 AM -15:15 PM
Saturday 11:45 AM -18:00 PM

Week 2
Monday 11:45 AM -18:00 PM
Wednesday 09:00 AM -15:15 PM
Saturday 08:00 AM -14:15 PM

Join our team in the M&S Café – the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five‑star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

• Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

• Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

• At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five‑star service.

• Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs – no matter how hectic it gets.

• Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding.