Customer Assistant - Café - Belfast Abbey Centre

Marks and Spencer; Belfast City District; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is hiring for a Café Team Member in-store, delivering warm, five-star service in a fast-paced café setting. You will take orders, recommend food and drinks, and keep the café running smoothly during busy periods.

You’ll work with digital tools to process orders quickly, uphold strict food safety standards, and support colleagues to meet customer needs with pace and professionalism.

Qualifications

• Hands-on cafe role in a fast-paced environment.
• Customer‑facing duties requiring calm under pressure.
• Digital confidence to take and fulfil orders quickly.
• Commitment to food safety and quality standards.

Responsibilities

• Be a brand ambassador, making food and drink recommendations.
• Ensure the café operates smoothly, even during peak periods.
• Be digitally confident and use tools to take and fulfil orders swiftly.
• Maintain impeccable food safety standards while managing orders and queues.
• Deliver fast, five‑star service with a positive customer experience.

Job description

All the details

Work Pattern:
Sunday: 13:00-17:00
Monday: 13:00-17:00
Tuesday: 13:00-17:00
Wednesday: 13:00-17:00

Join our team in the M&S Café - the heart of our store and a place where customers come to recharge. This is a hands‑on, high‑pressure role for those who can handle pace, stay calm under pressure, and still deliver warm, five-star service.

You’ll be a brand ambassador, making great food and drink recommendations while ensuring the café operates smoothly, even during the busiest periods.

Being digitally confident is essential. You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.

Efficiency and effectiveness are key aspects of your role. You’ll maintain impeccable food safety standards while juggling orders and queues.

At M&S, our customers don’t wait. You’ll be fast and relentlessly focused on delivering quality under pressure while focusing on delivering five-star service.

Teamwork matters. You’ll support colleagues and contribute to a high‑performance culture that meets customer needs - no matter how hectic it gets.

Flexibility is also vital. You’ll adapt quickly, working where needed with pace.

It’s intense but, for the right person, incredibly rewarding. Are you ready for it?