Customer Assistant

Co-op Group; United Kingdom; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail cooperative in the United Kingdom is seeking a Customer Team Member to deliver excellent service and support customers in-store. As part of a friendly team, you will engage positively with customers, maintain store safety, and participate in community events. This part-time position offers competitive pay with benefits like a pension scheme, virtual healthcare services, a generous employee discount, and full training. Flexibility in working hours is essential for this role.

Benefits

30% discount on all Co-op products

10% discount on other brands

Pension scheme with up to 10% contributions

31 days holiday

Virtual healthcare services

Employee assistance service

Full paid training

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Great people skills for building positive relationships.
• A positive approach to change and problem-solving.
• Flexibility to work different shifts.

Responsibilities

• Provide friendly service and respond to customer queries.
• Support colleagues in solving problems for customers.
• Ensure store safety and legality.
• Introduce new products and share experiences with colleagues.
• Get involved in community activities and events.

Skills

People skills

Customer service orientation

Problem-solving

Flexibility

Job description

Overview

Customer Team Member

Location: 74 Frederick Crescent, Port Ellen, PA42 7BE

Pay: £12.60 per hour

Contract: 12 hours per week + regular overtime, permanent contract, part time

Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview

Full, paid training provided

You can apply for this role using your mobile device (no CV needed!)

We’re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you’ll be part of a friendly team that’s dedicated to helping our customers. You’ll provide great service on the tills and the shop floor, and perform tasks around the store such as re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we’ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You’ll get support for your physical, mental, and financial wellbeing, as well as market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and delivering a great shopping experience
• Work together to make everyone’s day better – support store colleagues to solve problems for customers and members
• Make sure the store is safe and legal – keep shelves stocked and ensure prices, dates, and temperatures are as they should be
• Help introduce new products and services – make changes feel natural, sharing experiences with colleagues so everyone learns together
• Support your local community – get involved in all kinds of activities and events

This job would suit people who have

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Stream – a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We’re building diverse and inclusive teams that reflect the communities we serve. We welcome applications from everyone and are committed to creating a workplace where colleagues can feel like they belong, supported by our inclusive policies and the ways we work.

We’re proud to be part of the Disability Confident scheme and offer interviews to disabled candidates who meet the minimum criteria for a job. If you need any adjustments during the recruitment process, we’ll support you.

Learn more about our recruitment process at jobs.coop.co.uk/apply-process and our inclusion commitments at jobs.coop.co.uk/diversity-inclusion

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.

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