Customer Assistant

Co-op Group; Tring; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading retail group in Tring is hiring a Customer Team Member to provide exceptional service and support. You will assist customers, manage stock, and ensure a welcoming store environment. This part-time role offers 16 hours per week, overtime opportunities, and includes numerous benefits like a 30% store discount and full training. Ideal candidates will possess strong people skills and have a positive, flexible attitude.

Benefits

30% discount on store products

Pension with up to 10% contribution

Virtual healthcare access

31 days holiday (pro rata)

Full paid training

Cycle-to-work scheme

Qualifications

• Genuine care for customers and members.
• Great people skills, with the ability to build relationships.
• Positive approach to change and problem solving.
• Flexibility to work varied shifts.

Responsibilities

• Provide friendly and thoughtful service to customers.
• Support colleagues in solving problems for customers.
• Ensure the store is safe and legal.
• Help introduce new products and services.

Skills

Customer service

Problem-solving

Communication

Flexibility

Job description

Overview

Customer Team Member
Location: 2-4 Silk Mill Way, Tring, HP23 5EP
Pay: £12.60 per hour
Contract: 16 hours per week + regular overtime, permanent, part time
Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview
Full, paid training provided
You can apply for this role using your mobile device (no CV needed!)

We\'re looking for Customer Team Members to join our team at Co-op.

When you join Co-op, you\'ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.

As a Customer Team Member, you\'ll be part of a friendly team that\'s dedicated to helping our customers. We\'ll look to you to provide them with great service on the tills and the shop floor, while also performing a wide range of other tasks around the store like re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we\'ve focused on making things fairer for our members and their communities, and as a colleague we promise to take care of you. You\'ll get support for your physical, mental, and financial wellbeing, as well as market leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you\'ll do

• Friendly and thoughtful service - you\'ll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience
• Work together to make everyone\'s day better - supporting your store colleagues to solve problems for customers and members
• Make sure the store safe and legal - keep the shelves stocked and make sure prices, dates, and temperatures are all as they should be
• Help introduce new products and services - make changes feel natural, sharing experiences with your colleagues so everyone learns together
• Support your local community - get involved in all kinds of activities and events

What this job would suit

• A genuine care for the needs of customers and members
• Great people skills, with the ability to build positive relationships with customers and colleagues
• A positive approach to change and problem solving
• The flexibility to work a range of different shifts

Why Co-op?

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream- a money management app giving you access to a percentage of your pay as you earn it
• 31 days of holiday (including bank holidays, pro rata for part time colleagues)
• Virtual healthcare services for you and your family, including access to GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Full, paid training and dedicated support for your personal development and career progression
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Building an inclusive workplace

We want to build diverse teams and we welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We\'re committed to diversity and inclusion and provide reasonable adjustments during recruitment where needed. We are part of the Disability Confidence scheme, meaning we\'ll offer an interview to disabled candidates who meet the minimum criteria.

We\'ll ask whether you\'d like to be considered under the Disability Confidence scheme when you apply. If we invite you to take part in the recruitment process, we\'ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Assessments and closing notes

As part of the application process for this job, you\'ll need to complete two online assessments. It will take around 20 minutes to complete these tests.

We reserve the right to remove a vacancy before the scheduled closing date.