Customer Assistance Representative - Thetford

Enterprise Rent-A-Car; Tetford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading car rental company in Thetford seeks a motivated Customer Assistance Representative for their Flex-E-Rent team. This role emphasizes delivering exceptional customer service, managing bookings, and supporting account management. Candidates should possess strong communication skills, a full UK/Ireland driving licence, and business-level IT skills. The company offers structured career development, work-life balance, and comprehensive benefits.

Benefits

Competitive Salary

Structured Career Development

Generous Leave

Comprehensive Benefits

Employee Perks

Qualifications

• Experience handling enquiries via email, phone, and face-to-face.
• Ability to pass a security check (criminality, financial, and employment references).

Responsibilities

• Delivering exceptional customer service in person, by phone, and via email.
• Managing vehicle bookings and fleet systems.
• Building strong customer relationships and supporting account management.

Skills

Strong communication and customer care skills

Business-level IT skills (Excel, Outlook)

Flexible approach to work

Education

Full UK / Irish Manual Driving Licence

Job description

Overview

Competitive Salary + Career Progression

Join a Team That Keeps the UK Moving

Make Your Move and join a team where your potential is recognised, your growth is supported, and your work makes a real impact. AtEnterprise Mobility, we operate one of the UK's most diverse and dynamic vehicle fleets. Now, we’re looking for a motivated and customer-focusedCustomer Assistance Representativeto join ourFlex-E-Rent team in Thetford.

Why Join Us?

• Structured Career Development - Clear training roadmap with a £1,000 salary increase upon completion
• Fast-Track Progression - Promotion to Senior Customer Assistance Representative within 10-12 months
• Leadership Opportunities - Access to our development programme and future management roles
• Work-Life Balance - Monday to Friday schedule, no weekend shifts
• Generous Leave - 25 days annual leave, increasing to 30+ with service + bank holidays + time off on your Birthday!
• Comprehensive Benefits - Including pension, life assurance, access to same day virtual private GP appointments & more!
• Employee Perks - Discounts on car hire, Cycle to Work scheme, paid volunteer days

What Division Will I Be Working In?

Enterprise Flex-E-Rent is our commercial vehicle rental division, providing services tailored to the needs of commercial vehicle hire customers from locations all across the UK and Ireland. Join our team and be one of the people driving our growth.

To help understand and find out more about our Flex-E-Rent division of Enterprise Mobility, please visit: Commercial Vehicle Hire | Enterprise Flex-E-Rent (flexerent.co.uk)

Location

Enterprise Flex-E-Rent, Roudham Industrial Estate, Roudham Rd, Thetford NR16 2QN

Responsibilities

What You'll Be Doing

• Delivering exceptional customer service in person, by phone, and via email
• Managing vehicle bookings and fleet systems
• Building strong customer relationships and supporting account management
• Handling administration, problem‑solving, and operational tasks
• Helping the business grow by giving you the chance to boost income and cut costs
• Working both independently and as part of a fast paced high‑performing team

Qualifications

What We're Looking For

• Strong communication and customer care skills
• A Full UK / Irish Manual Driving Licence
• A flexible approach to work
• Experience handling enquiries via email, phone, and face‑to‑face
• No Driving Licence is required for this role - Just the ability to commute to and from the office
• Business-level IT skills (Excel, Outlook, etc.)
• Ability to pass a security check (criminality, financial, and employment references)