Customer Analytics Lead

N BROWN; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Manchester is seeking a Customer Analytics Lead to drive data-driven decision making across the organization. This role involves delivering insights that influence operational and strategic priorities while managing and developing a team of analysts. The ideal candidate will have strong analytics experience, a collaborative mindset, and the ability to communicate effectively across functions. Benefits include a hybrid working model, competitive salary, and various financial and mental health supports. '

Benefits

24 days holiday (+ 8 bank holidays)

Annual bonus scheme

Company pension with up to 8% contribution

Mental health support

Colleague discount across all brands

Onsite café with subsidised rates

Life assurance and private medical insurance

Paid volunteer time

Qualifications

• Experience delivering analytics-led business change with a collaborative approach.
• Strong understanding of e-commerce and digital attribution methodologies.
• Deep understanding of analytical and statistical techniques.

Responsibilities

• Conduct exploratory data analysis to present key insights.
• Build relationships with stakeholders, influencing decisions through insights.
• Lead and develop a team of Data Analysts.

Skills

Analytics-led business change

Influencing decisions

Customer experience measurement

Strong leadership

Tools

SQL

Power BI

Python

Google Cloud Platform

Job description

Here at N Brown, we champion inclusivity by making our customers look and feel amazing. We don't believe that age, size, shape or background should stop anyone from feeling confident, stylish and happy with the way they look and feel. With our industry leading expertise in creating fashion that fits, we've been proudly breaking down these barriers for over 150 years. We help our customers to express themselves with stylish products, helpful services and flexible finance. Now, we're moving forward together, embracing innovation and new technology, to continue to delight our customers.

Working here you'll explore everything the world of digital retail has to offer - asking questions, trying new things and chasing new opportunities. Combine this curiosity with the freedom to make your own decisions, take charge of projects and work flexibly, and you've got the perfect place to show your skills and learn new ones. It's fast and furious here at times, but this just means something new and exciting is always on the way. So, if you collaborate, think on your feet, embrace innovation and love rising to a challenge, your work with us will have a serious impact on the business, your career and our customers' lives. We are proud to be N Brown.

The role

As a Customer Analytics Lead, you will play a central role in enabling data-driven decision-making across the organisation. Working closely with C-suite and senior stakeholders, you will deliver high-impact insights that shape both operational and strategic priorities. With a strong focus on insight delivery, customer behaviour, people management and the continuous development of technical capability, this role offers a significant opportunity to influence business performance and long-term growth.

A day in the life of a Customer Analytics Lead

• Conduct robust exploratory data analysis to identify key insights, presenting findings through clear and compelling visualisations grounded in data integrity and industry context.
• Apply advanced analytics techniques to develop and test hypotheses that support operational improvement and transformational initiatives.
• Build trusted relationships with C-suite and Senior Leadership Team stakeholders, influencing decision-making through insight-led recommendations.
• Contribute to the definition of team objectives while overseeing the day‑to‑day prioritisation and delivery of work across direct reports.
• Lead, coach, and develop a high-performing team of Level 1 and Level 2 Data Analysts, ensuring timely, accurate, and actionable insight delivery.
• Drive the evolution of the team's analytical and coding standards, promoting best practice while maintaining high quality and on‑time outputs.

What are we looking for?

• Demonstrated experience delivering analytics‑led business change, with a proactive, collaborative, and outcomes‑focused approach.
• Strong track record of using analytics to influence decisions across functions such as Marketing, Customer Experience, UX, Merchandising and Product.
• Experience with customer experience measurement, including identifying key drivers and converting insight into actions that improve customer satisfaction.
• Proven line management experience.
• Solid understanding of e‑commerce, digital channels and digital attribution methodologies.
• Experience operating within marketing environments, with domain knowledge of Digital Marketing (PPC, SEO), Broadcast Media or CRM.
• Deep understanding of analytical and statistical techniques, with a commitment to staying current with industry trends and best practices.
• Experience embedding a data‑driven culture, championing test‑and‑learn approaches and enabling self‑service analytics capabilities.

Technical Skills

• Advanced SQL proficiency for querying, transforming and analysing large and complex datasets.
• Strong expertise in Power BI or comparable data visualisation tools to deliver impactful dashboards and reporting.
• Experience designing experiments, tests and measurement frameworks to assess the impact of business change.
• Desirable: Experience with Google Cloud Platform (BigQuery, GA4), AWS and Python.

Interpersonal and Leadership Skills

• Excellent communication skills, with the ability to translate complex analytical insights for both technical and non‑technical audiences.
• Strong leadership skills, including coaching, mentoring and effective line management.
• Ability to build and sustain productive relationships across cross‑functional teams and senior stakeholders.
• A collaborative mindset and a genuine passion for driving positive change across both the team and the wider business.

What's in it for you?

• 24 days holiday (+ 8 bank holidays) with the option to buy an additional 10 days
• Annual bonus scheme
• Enhanced maternity and adoption leave
• Company pension with up to 8% N Brown contribution
• Mental Health support both internally and externally, including access to our wellbeing champions and counselling services
• A range of financial wellbeing support
• Colleague discount across all N Brown brands
• Onsite café with subsidised rates and local restaurant discounts!
• Life Assurance and Private Medical Insurance
• Paid volunteer time – all our colleagues can take a full day paid to volunteer for a charity of their choice

Ways of Working

• We offer hybrid working which varies across the business depending on the role you're in. Our Head Office is located in the Northern Quarter in Manchester City Centre. So if you are travelling by train, tram or bus we're perfectly located, plus we're surrounded by cool cafes, trendy bars and the best places to eat!
• Our full‑time working hours are 36.17 per week over 5‑days. We don't have strict working hours therefore there is some flexibility around start and finish times as long as you are meeting the needs of the business.
• Our promise to you:
• We're an equal opportunity employer and value diversity. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status or disability status.

What happens when you apply to a role at N Brown?

As soon as we receive your application, we'll send you an email to let you know. We always aim to come back to you as soon as possible with an update and we really appreciate you taking the time to apply for a role with us. Good luck!

Employees in our business may have access to our customers' personal data therefore for a number of our roles, offers of employment are subject to a satisfactory criminal record check. Having a criminal record will not necessarily prevent an individual from obtaining a position with N Brown Group.