Customer Advocacy Senior Manager, EMEA

Equinix; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Equinix seeks a proactive communications professional to enhance its Global Customer Advocacy team in EMEA. This role combines technology understanding with storytelling to foster customer relationships and grow advocacy programs, necessitating experience in customer success, public relations, and strong project management skills.

Qualifications

• Several years experience and proven track record in customer advocacy, customer success, marketing, public relations or related field in the B2B industry.
• An intellectually curious and passionate learner that is self-motivated.
• Thrives in a fast-paced, highly matrixed environment.
• Superb presentations and client-facing skills, particularly at C-level.

Responsibilities

• Recruit and manage F500/G2000 references and create impactful stories through written and video forms.
• Partner with sellers and manage reference request fulfillment.
• Collaborate cross functionally and cross regionally.
• Secure customers to participate in joint storytelling with the media.

Skills

Customer Advocacy

Project Management

Public Relations

Analytical Skills

Presentation Skills

Adaptability

Tech-savvy

Tools

Microsoft Office

Smartsheets

Salesforce

CRM tools

Job description

Equinix is the world’s digital infrastructure company , operating over 26 0 data centers across the globe . Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals.

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success.

Job Summary

We are looking for a proactive and collaborative communications professional to join our Global Customer Advocacy team . This individual will combine an understanding of technology and a passion for storytelling to help manage and grow our customer advocacy program in EMEA . They will engage directly with customers through programmatic outreach and relationship management to help grow and operationalize a top-tier advocacy program which puts the customer at the center , while supporting business and revenue growth.

Responsibilities

Recruit and manage F500/G2000 reference s and create impactful stories through written and video forms Create and maintain in-depth customer profiles and contacts using tools such as Smartsheets , SFDC and internal AI tools

Partner with sellers and manage reference request fulfillment and track reference activity and outcomes

Collaborate cross functionally and cross regionally to d rive opportunities for promotion and broad-based leverage of customer success assets

Work closely with the EMEA leadership team in order to support the ongoing needs of the region

A keen focus on stakeholder management where relationships internally & externally are critical for the program’s success

Collaborate with the Investor Relations & CEO office for quarterly earnings citations; identify new customers each quarter to be named in earnings and drive the approval process in the EMEA region

Secure customers to participate in joint storytelling with the media ; partner closely with the PR team to proactively bring stories to life

Be a trusted advisor to theCustomer and Revenue organization (CRO) , including sales, marketing , brand and customer experience and support them on how/when to use references

Develop strategies for integrated customer reference engagement plans that showcase customer success via a variety of deliverables including: written, video , quotes, business and technical case studies and slide-ware

Develop customer story content and manage end-to-end content creation process with in-house and external agencies , including translation and localization needs

Increase program adoption and visibility

Produce monthly/quarterly reporting and regular communications to stakeholders

Foster and promote long-term, mutually beneficial customer relationshipswith a focus on developing win/win opportunities for Equinix and the customer

Ability to understand and articulate the value of the program to a variety of internal and external stakeholder audiences

Bring a strategic mindset to expanding the customer advocacy function within the geography

Qualifications

Several years experience and proven track record in customer advocacy , customer success, marketing , public relations or related field , in the B2B industry

An intellectually curious and passionate learner that is self-motivated to understand the “What” and “Why”and delights in winning over customers

Thrives in a fast-paced, highly matrixed environment, showcasing calm adaptability and a positive embrace of change as needed

Superb presentations and client-facing skills, particularly at c-level

Strong project and program management skills

Creative and highly adaptable to changing environments

Good analytical skills

Tech-savvy and quick learner ( i.e. Microsoft Office , Smartsheets , Salesforce , CRM tools)

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability. If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law.

About the company

Equinix, Inc. is an American multinational company headquartered in Redwood City, California, that specializes in Internet connection and data centers.

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