Customer Advocacy Marketing Manager

Quorum Cyber; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cybersecurity firm in Edinburgh is seeking a Customer Advocacy Manager to enhance customer engagement and community. You will lead programmes that foster customer satisfaction and loyalty while collaborating with cross-functional teams. The ideal candidate has experience in customer marketing and a data-driven mindset. This role offers excellent salary and world-class benefits, along with opportunities for personal development and access to cutting-edge technology.

Benefits

Private health

Flexible working

Professional development opportunities

Qualifications

• Experience in customer marketing, advocacy, or community management within B2B technology or cybersecurity.
• Proven ability to design and deliver customer engagement programmes.
• Strong storytelling, communication, and relationship-building skills.

Responsibilities

• Build, lead, and grow the Customer Advisory Board and Community.
• Manage customer engagement programmes that foster advocacy.
• Collaborate with Sales, Marketing, and Service Delivery.

Skills

Customer marketing

Community management

Marketing automation tools

Storytelling

Strategic thinking

Data-driven mindset

Tools

Salesforce Pardot

Job description

Company Description

At Quorum Cyber, we're on a mission to help good people win. Founded in Edinburgh in 2016, we're one of the fastest growing cyber security companies in the UK and North America, serving over 400 customers on four continents.

We protect organisations against the rising threat of cyber-attacks, enabling them to thrive in an increasingly unpredictable and inhospitable digital landscape.

As a Microsoft-only security house, a Microsoft Solutions Partner for Security, a member of the Microsoft Intelligent Security Association (MISA), and winner of the Microsoft Security MSSP of the Year 2025 award, we offer a unified security ecosystem comprised of innovative services, all delivered through our customer platform, Clarity.

In September 2024, Quorum Cyber acquired Canada-based, Microsoft Solutions Partner for Security, Difenda. This was closely followed in December 2024 by the acquisition of US-based, Kivu Consulting, a global cyber security firm with world-leading incident response capabilities.

What I Do Is

• Build, lead, and grow Quorum Cyber's Customer Advisory Board and Customer Community.
• Develop and manage customer engagement programmes, both online and in person, that foster advocacy, retention, and satisfaction.
• Partner across Sales, Marketing, and Service Delivery to align customer engagement with our wider go-to-market strategy.
• Create and manage campaigns in Salesforce Pardot to drive customer participation and advocacy.
• Collaborate with Product Marketing and PR to produce compelling customer success stories, case studies, and testimonials.
• Expand customer storytelling through video, events, and digital channels.
• Track engagement metrics, advocacy participation, and ROI to continuously improve programme impact.

The Skills I Need Are

• Experience in customer marketing, advocacy, or community management within B2B technology or cybersecurity.
• Proven ability to design and deliver customer engagement programmes and events that create community and belonging.
• Hands‑on experience with marketing automation tools (preferably Salesforce Pardot / Account Engagement).
• Strong storytelling, communication, and relationship‑building skills.
• Strategic thinker with practical execution skills and cross­functional collaboration ability.
• Data‑driven mindset with curiosity about improving the customer experience.

I Know I Have Done A Great Job If

• Customers are actively engaged in the community and advisory board, feeling connected and valued.
• Advocacy programmes contribute measurable impact on retention, renewal rates, and brand reputation.
• Customer stories and testimonials are regularly featured across marketing channels, events, and media.
• Campaigns are well‑executed, data‑informed, and integrated with the wider marketing strategy.
• Internal teams view the customer advocacy function as a vital and collaborative partner in achieving business growth.

Other Information

You will get an excellent salary, with world class benefits (private health, flexible working). As leading-edge technology company you will have access to the latest technology, and an environment that will encourage and nurture your curiosity. We are passionate about your development, and you will be empowered to advance your skills and expertise.

Our Commitment to Equality and Diversity

"Our diversity is a huge part of our success, and collecting data during the hiring process helps us understand how to keep strengthening and supporting that diversity."

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals and are committed to ensuring fairness and eliminating discrimination in our recruitment processes. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

The information requested below is collected to help us meet our obligations under UK equality legislation and to support our ongoing diversity and inclusion efforts. Providing this information is entirely voluntary. It will not be shared with hiring managers and will not form part of any hiring decision. Choosing not to provide this information will not affect your application in any way.