Customer Advocacy & Community Marketing Lead

Quorum Cyber; City of Edinburgh; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading cybersecurity firm in Edinburgh is seeking a Customer Advocacy Manager to enhance customer engagement and community. You will lead programmes that foster customer satisfaction and loyalty while collaborating with cross-functional teams. The ideal candidate has experience in customer marketing and a data-driven mindset. This role offers excellent salary and world-class benefits, along with opportunities for personal development and access to cutting-edge technology.

Benefits

Private health

Flexible working

Professional development opportunities

Qualifications

• Experience in customer marketing, advocacy, or community management within B2B technology or cybersecurity.
• Proven ability to design and deliver customer engagement programmes.
• Strong storytelling, communication, and relationship-building skills.

Responsibilities

• Build, lead, and grow the Customer Advisory Board and Community.
• Manage customer engagement programmes that foster advocacy.
• Collaborate with Sales, Marketing, and Service Delivery.

Skills

Customer marketing

Community management

Marketing automation tools

Storytelling

Strategic thinking

Data-driven mindset

Tools

Salesforce Pardot

Job description

A leading cybersecurity firm in Edinburgh is seeking a Customer Advocacy Manager to enhance customer engagement and community. You will lead programmes that foster customer satisfaction and loyalty while collaborating with cross-functional teams. The ideal candidate has experience in customer marketing and a data-driven mindset. This role offers excellent salary and world-class benefits, along with opportunities for personal development and access to cutting-edge technology.