Customer Advisor - Argos

Sainsbury’s Group; Greater Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading retail company in Greater Manchester is seeking enthusiastic colleagues to provide excellent customer service. Responsibilities include delivering great shopping experiences, assisting customers with payments and questions, and maintaining store cleanliness. Ideal candidates are team players who embrace fast-paced environments and digital tools. This role offers various benefits, including discounts and wellbeing support.

Benefits

10% discount card after four weeks

Free food and hot drinks

Generous holiday entitlement

Pension matching contributions

Discounted share schemes

Shopping discounts

Wellbeing support

Qualifications

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about financial services.
• Happy working in a fast-paced, physical environment and thrives in a team.
• Prepared to work flexibly and productively across the store.
• Embraces using new digital tools and technology.
• Great attention to detail to keep the store clean.

Responsibilities

• Deliver excellent customer service on tills, website screens, and collection counter.
• Collect products for customers, take payments and process refunds.
• Assist customers with questions on the shop floor.
• Build knowledge about products, services, and promotions.

Job description

Overview

We are looking for enthusiastic colleagues who will deliver excellent customer service and support in a fast-paced environment.

Responsibilities

• Ensure our customers have a great shopping experience by delivering excellent customer service on the tills, website screens on the shopfloor and at the collection counter
• Collect products from the stock area for customers, take payments, provide details on our financial service offerings for certain products and process refunds
• Be present on the shop floor helping customers with questions and provide advice on a wide range of products - supporting in the stock room when the store is quiet
• Build great knowledge about our products, services and promotions to help provide recommendations

What makes a great Argos Colleague

• Friendly and welcoming with a genuine enthusiasm for helping customers.
• Comfortable talking to customers about our financial services when buying certain products
• Happy working in a fast-paced, physical and high energy environment, and thrives in being part of a team
• Always prepared to work flexibly and productively to a high standard across the store when needed - you'll be fully trained in a variety of skills, so you have opportunities to learn, develop and try new things
• Embraces using new digital tools and technology to do your job brilliantly
• Have great attention to detail, keeping the store clean and clutter free to create the best shopping experience for our customers

Benefits

• Discount card - 10% off at Sainsbury's, Argos, Tu, and Habitat after four weeks, increasing to 15% discount at Sainsbury's every Friday and Saturday, and 15% off at Argos every pay day
• Free food and hot drinks - provided for Colleagues in all our stores
• Generous holiday entitlement - based on the hours you work, plus maternity and paternity leave
• Pension - we'll match between 4-7.5% of your pension contributions
• Sainsbury's share schemes - buy Sainsbury's shares at discounted prices
• Shopping discounts - special offers on gym memberships, restaurants, holidays, retail vouchers and more
• Wellbeing support - including free access to our Employee Assistance Programme which is a confidential service providing support and guidance on a wide range of issues

Please note that our vacancies may close quickly, so we encourage candidates to apply at their earliest convenience. We are an inclusive place to work and shop. We are dedicated to being a truly inclusive retailer, where every colleague can achieve their full potential, and every customer feels welcome when they shop with us. To support this commitment, our colleagues may be entitled to a range of enhanced discretionary leave for families, as well as support for carers. We provide our colleagues resources to help them understand and support their role and their team effectively. Our internal colleague networks seek to ensure true representation for everyone, helping us identify and remove barriers that our colleagues may face. We are proud to offer a range of development opportunities, including mentorship, training, and career progression pathways, to help our colleagues grow and succeed. We also celebrate diversity through various initiatives and events, fostering a culture of inclusion and respect. If you would like to learn more about our commitment to inclusivity, please take a look here.