Customer Advisor (Airport)

Boots Opticians; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading optical retailer is seeking Customer Advisors for their Manchester Airport Terminal 2 store. This role involves providing outstanding service, guiding customers, and ensuring the store runs smoothly. Candidates should excel in communication and teamwork, with a passion for customer satisfaction. Complete training is provided, and a flexible working schedule is required, including potential night shifts and weekends. Join a forward-thinking company that values inclusivity and personal development.

Benefits

Boots Retirement Savings Plan

Discretionary annual bonus

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Access to free, 24/7 counselling via TELUS Health

Qualifications

• Ability to excel in a varied environment and work at pace.
• Effective communication and listening skills.
• Desire to be a brand ambassador for Boots.

Responsibilities

• Help customers and provide great advice on products.
• Promote in-store offers and ensure product displays.
• Keep the store clean and presentable.
• Collaborate with team members for a great shopping experience.

Skills

Effective communication

Teamwork

Customer care

Ability to work at pace

Job description

Job Description

The hourly rate for this role is £12.40 and up to £13.85 across selected locations. The hourly rate will increase after 6 months in role.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills, advise our customers, or work in our back shop. You will also:

• Help our customers and put them at ease; whether that’s listening to find out more about them, answering questions and giving great advice on our fantastic products, recommending items they hadn’t considered or simply offering a basket - it's the little things that make a difference.
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor, providing a great service to customers, or helping with replenishing stock from our deliveries.
• Work with other members in the team to provide a great shopping experience, ensuring the store is always clean and presentable to provide a store everyone can be proud of.
• You will be provided with award-winning training accredited by the Institute of Customer Service.

What you’ll need to have

Full training is provided for this role, and we are looking for people who:

• Excel in a varied environment, working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team, promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
• Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days, an additional reference should be provided to cover this short period. The five-year period will need to cover the exact last 5 years, from today's date.

It would be great if you also have

• Experience providing customer care and delivering great customer service but this is not essential.

Our benefits

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.

Why Boots

We're always looking for people who care about changing things for the better. You'll join a company that is evolving and always looking to improve.

We foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all.

As the heart of everything we do at Boots, it's with you, we can change for the better.

What's next

If your application is successful, you will be invited to attend an in-store interview within the next 14 days.

We are always open to discussing possible flexible working options and what this may look like for you, including job share and reduced hours.

If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

We are now recruiting Customer Advisors for our Manchester, Airport Terminal 2 Airside Airport Store. Candidate must be flexible to work any shift with the potential of night shifts and weekends.