Customer Advisor

Kingfisher; Portsmouth; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement retailer in Portsmouth is seeking a part-time Customer Advisor for their Timber and Forklift area. Responsibilities include providing expert advice to customers, assisting with stock management, and ensuring excellent customer service. The ideal candidate will be friendly, eager to learn, and capable of working flexible hours, including weekends and evenings. The role offers a competitive salary and benefits including a pension scheme, shopping discounts, and wellbeing support.

Benefits

Competitive salary

Award-winning pension scheme

Employee Assistance Programme

Shopping discounts

Generous breaks

Qualifications

• Friendly and outgoing personality with a passion for home improvement.
• Ability to learn and use new technology.
• Experience in customer service preferred.

Responsibilities

• Provide expert advice to customers.
• Assist in stock management and display setup.
• Ensure a high level of customer service.

Skills

Customer service

Teamwork

Flexibility

Eager to learn

Job description

Overview

Customer Advisor - Timber Saw & Forklift

Part Time - 11.25 hours per week (Evenings & weekends)

Fixed Term Contract until 31 / 01 / 2026

Shifts available Monday - Friday 6pm to 9pm & Saturday - Sunday 7am - 8pm

UK Notional hourly rate 12.71 per hour

B&Q Portsmouth

We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

What’s the job

Join our team and you’ll become an expert advisor. An inspiration as well as a guide, the person who gets to know every customer and their home improvement projects. Sales will be important of course as will things like managing stock, setting up displays and making sure your store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber but truly great customer service will be your main aim.

What we need

Happy to help, eager to learn and just a little bit obsessed with home improvement you’ll be right at home with us. You’re friendly and outgoing and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

What’s in it for me

As part of a great team you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process please contact for any recruitment adjustments.

Key Skills

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Employment Type: Part‑Time

Experience: years

Vacancy: 1