Customer Advisor

Kingfisher; North East; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading home improvement retailer in the North East of England is seeking a part-time Customer Advisor to join their team. You will engage with customers, assisting them with their home improvement needs while ensuring a high standard of customer service. Flexibility to work various shifts is essential, along with a friendly and team-oriented attitude. The position offers competitive pay and a range of benefits, contributing to a supportive workplace culture focused on diversity and inclusion.

Benefits

Competitive salary

Pension scheme

Employee Assistance Programme

Shopping discounts

Colleague wellbeing benefits

Generous breaks

Qualifications

• Friendly and outgoing personality with a passion for helping others.
• Eager to learn and adapt to new technologies.
• Ability to work flexible hours including weekends and bank holidays.

Responsibilities

• Provide exceptional customer service and support in-store.
• Assist customers with home improvement projects.
• Manage stock and product displays effectively.

Skills

Customer service

Teamwork

Adaptability

Job description

Overview

Customer Advisor

Part time - 12 hours per week

Fixed Term Contract until 31st Jan

Shifts available Monday - Sunday 7.00am - 10.00pm

UK Notional hourly rate 12.71 per hour

B&Q Stockton on Tees

We believe anyone can improve their home to make life better. Every day we give our millions of customers the ideas, advice, tools and confidence they need to create a home they’ll love. Join us as a Customer Advisor and you’ll be a big part of this.

Whats the job

Join our team and you’ll become an expert advisor. An inspiration as well as a guide. The person who gets to know every customer and their home improvement projects. Sales will be important of course as will things like managing stock, setting up displays and making sure your store looks great. You’ll have the opportunity to be trained in paint‑mixing and cutting timber but truly great customer service will be your main aim.

What we need

Happy to help, eager to learn and just a little bit obsessed with home improvement you’ll be right at home with us. You’re friendly and outgoing and you get a buzz from helping others. You’ll be happy to expand your skills by using new technology and learning new ways of working. You’re great at working in a team too and flexible enough to work on a rota that includes weekends, evenings and bank holidays.

Whats in it for me

As part of a great team you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.

We also recognise that wellness means different things to different people and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary our benefits package includes an award‑winning pension scheme, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more! We also provide generous breaks to make sure you’re refreshed and able to perform at your best.

So we can support you during the application or interview process please contact for any recruitment adjustments.

Required Experience

Unclear Seniority

Key Skills

• Channel Marketing
• Accounting Tally
• CSS
• Corporate Risk Management
• Hibernate
• Brokerage

Employment Type

Part‑Time

Experience

Years

Vacancy

1