Customer Advisor

Touchstone; England; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading social enterprise in the UK seeks a Customer Advisor to deliver excellent customer service to residents while meeting statutory and contractual requirements. The role includes engaging with contractors and requires strong communication abilities. The ideal candidate will have prior customer service experience and good IT skills. This position offers job security, a comprehensive benefits package, and remote working options after training.

Benefits

Excellent holiday pay and sick pay

Pension with matched contributions

Training

Discounts from shops and cinemas

Qualifications

• Experience in customer service is required to meet client expectations.
• Great communication skills to build good relationships with contractors.
• Basic to moderate Microsoft Office skills for daily tasks.

Responsibilities

• Provide customer service to residents while meeting SLAs.
• Comply with statutory and contractual requirements.
• Engage with stakeholders effectively.

Skills

Customer Service / Admin experience

Good IT skills

Excellent communication skills

Stakeholder engagement / management

The ability to multi task

Job description

At Places for People, we hire People, not numbers! So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for! Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

Over the last 30 years, Touchstone have identified different opportunities that have shaped our development. As part of the wider Places for People Group, we offer professional property management and create the best experience for our customers.

More about your role

We are looking to recruit a Customer Advisor on a permanent basis.

Based in Bath, you will provide customer service to residents, in such a manner that client expectations and SLAs are met, whilst complying with statutory and contractual requirements.

The working hours for this role are Monday to Thursday 9am - 5.30pm and 9am - 5pm on Fridays. After an initial period of training (around 2-4 weeks) we are able to offer remote / hybrid working.

For more information please download our job profile available on our website.

More about you

Touchstone are looking for individuals with some form of customer service experience and someone who can multi task and deal with challenging situations.If you are experienced in property management this skill will allow you to succeed within the role. You will have great communication skills as you will be required to build and sustain good relationships with our appointed contractors to guarantee smooth processes.The ideal applicant will have basic to moderate Microsoft Office skills.

At Places for People, we are committed to a safe working environment so a basic DBS check is required.

The ideal candidate will have:

• Customer Service / Admin experience
• Good IT skills
• Excellent communication skills
• Stakeholder engagement / management
• The ability to multi task

The benefits

We are a large diverse and ambitious business, which will give you job security and all the challenge you could wish for. Here people can flourish, thrive, better themselves and work in fantastic communities with inspirational colleagues and customers.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package to help colleagues save money or make their lives a little bit easier which can include :

• Excellent holiday pay and sick pay
• Pension with matched contributions
• Training
• Extra perks including huge discounts and offers from shops, cinemas and much more.