Customer Administrator

Trinity Fire & Security Systems; England; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A specialist fire and security services provider seeks an experienced Customer Administrator in Abingdon. The role involves monitoring customer accounts, ensuring timely responses to requests, and liaising with clients and emergency services. Strong communication skills and a positive attitude towards a busy workload are essential. The company offers a competitive salary, hybrid work options after training, ongoing development opportunities, and a supportive working environment.

Benefits

Competitive salary

Hybrid working options

23 days holiday plus bank holidays

Ongoing training

Great working environment

Qualifications

• General administration experience is essential.
• Good written communication skills are required for effective interaction.
• Willingness to undertake training and learn new systems.

Responsibilities

• Monitor and maintain operational performance of accounts.
• Liaise with clients and emergency services as part of monitoring duties.
• Complete regular checks of monitored accounts for service quality.

Skills

General administration experience

Good written communication

Positive approach to a busy workload

Ability to prioritise tasks

Reliability

Job description

Customer Administrator (Monitoring Coordinator)

(System and Process training provided)

Location - Abingdon

Salary - Competitive (Experience dependent)

Trinity Fire & Security are a specialist in contract maintenance repair and system monitoring services.

We have an opportunity for an experienced administrator to join the team based in Abingdon. Reporting to the Technical Support Manager your role will be to monitor a busy customer inbox where you will prioritise incoming requests for updates to contact details / system information, facilitate change over of new and leaving customers, liaise with emergency services, chase customers for any missing information, upload information onto web‑portals and complete monthly tasks.

Based from our offices in Abingdon this role offers full training for the successful candidate. If you’re keen to continue your development the manager and engineers can also offer a good level of technical training to help you grow within the role and provide more opportunities for personal and professional development.

We’re looking for someone with good keyboard and communication skills as 80% of the role is liaising with customers and stakeholders via electronic correspondence (email / portal / web‑chat). Above all, the right attitude and enthusiasm to learn is key for this role.

Key Responsibilities

• Monitor and maintain the operational performance of monitored accounts, reporting any faults to relevant regions in a timely manner.
• Understand the requirements of the National Security Inspectorate (NSI) audit requirements (training provided).
• Complete daily, weekly and monthly checks of monitored accounts to ensure correct service for Trinity customers.
• Monitor clients’ accounts using ARC portals and react to incidents in a timely manner, meeting recognised performance criteria.
• Liaise with organisations’ staff, clients, the emergency services and other services as part of the monitoring duties.
• Record information within Alarm / CCTV and other monitored operations, ensuring accurate documentation and completion of procedures.
• Maintain confidentiality and security of information, following procedures for storage and access.
• Communicate effectively in the workplace, providing accurate written information related to your work.
• Maintain and update various logs in line with agreed procedures.

What we’re looking for :

• General administration experience
• Good written communication
• Positive approach to a busy workload
• Willingness to undertake training
• Ability to prioritise tasks
• Comfortable working in a busy office environment
• Reliability

What you get :

• Competitive salary
• Hybrid working options (upon completing your training / when fully competent)
• 23 days holiday, bank holidays
• Ongoing training / opportunities for professional development
• Great working environment
• Loads of support from your line manager

Equal Opportunities in Practice

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.