Customer Account Support Manager

DHL; Coventry; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global logistics leader based in Coventry is seeking a Customer Account Support Manager to enhance service delivery for its clients. This role involves managing customer accounts, developing strong stakeholder relationships, and leveraging data analysis to monitor performance improvements. Ideal candidates will have experience in account management or waste services, along with strong IT skills, including Microsoft Office and PowerBI. This position promotes workplace inclusivity and offers a generous pension scheme and employee benefits.

Benefits

Pension scheme with 8% employer contribution

24/7 GP consultations

Retail and lifestyle discounts

Affordable loans and savings schemes

Qualifications

• Previous Account Manager experience preferred.
• Experience in waste management is advantageous.
• Strong skills in data analysis and relationship management.

Responsibilities

• Support the Account Management Team delivering waste services.
• Manage 2-3 small accounts and build relationships.
• Monitor performance at key sites and assist onboarding.

Skills

Account Management

Waste Management

IT Literacy

Stakeholder Management

Tools

Microsoft Office

PowerBI

Job description

Grade: L
Contract Type: Secondment (12 Months) (Full-Time)
Shift patterns: Monday to Friday, 9am to 5pm (PLEASE NOTE, THIS ROLE REQUIRES FLEXIBILITY WITH TRAVEL)
Location: Coventry

Think you know DHL? Think again! We're not just about delivering parcels. DHL Supply Chain is the world's leading logistics company and our people are the unsung heroes who keep the cogs turning and the country running smoothly.

We're now looking for a Customer Account Support Manager

A TYPICAL DAY MAY INVOLVE

• Support the Account Management Team in the effective delivery of waste and recycling services to EnviroSolutions customers.
• The role holder will be responsible for managing 2 or 3 small accounts, focusing on building and maintaining strong relationships with key stakeholders within the customer's organisation to ensure high satisfaction levels.
• Ensure optimal commercial value for the broader customer base through data analysis and trend identification. Responsibilities include monitoring performance at key sites, facilitating the implementation of legislative changes, and assisting in the onboarding of new customers.
• Support CXM process and monitor outcomes of any hypercare activity with the Service Delivery Team
• Review volume/revenue trends across non account managed customers twice a year to identify volume reductions or uplifts and investigate and support appropriate service changes

THIS ROLE WOULD SUIT PEOPLE WHO

• Previous Account Manager experience would be desired
• Previous waste management experience would be an advantage
• IT Literate, with Microsoft office packages, including PowerBI
• Strong stakeholder management, ability to work independently and engage confidently.

WHY JOIN US?

• Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
• Free confidential 24/7 GP consultations
• Hundreds of retail and lifestyle discounts
• Affordable loans, savings schemes and free mortgage advice
• Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing 10th OCT Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

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