Customer Account Manager – Loans & Client Growth

Everyday Loans; Dudley; On-site; GBP 25,000 - 32,000; Full time

Job summary

A consumer finance company in Dudley is seeking a Customer Account Manager to manage the customer loan process. The ideal candidate will have experience in customer service and strong communication skills. You will engage with clients, assess their needs, and ensure successful loan processing while providing excellent customer service. This position offers a competitive salary up to £32,000, alongside a comprehensive benefits package including private healthcare, life assurance, and a bonus scheme.

Benefits

Bonus scheme

Private healthcare

Life assurance

Excellent company pension

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Qualifications

• Experience in financial services is a plus.
• Strong rapport building skills.
• Attention to detail in processing loans.

Responsibilities

• Engage with customers to assess requirements and affordability.
• Process loan agreements and support customers through their loan lifecycle.
• Deliver excellent customer service at all times.

Skills

Customer Focused

Strong Communication skills

Confidence

Self-Development

Team Work

Enjoy working with targets

Job description

A consumer finance company in Dudley is seeking a Customer Account Manager to manage the customer loan process. The ideal candidate will have experience in customer service and strong communication skills. You will engage with clients, assess their needs, and ensure successful loan processing while providing excellent customer service. This position offers a competitive salary up to £32,000, alongside a comprehensive benefits package including private healthcare, life assurance, and a bonus scheme.