Customer Account Manager

Everyday Loans; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading consumer finance company in the United Kingdom is searching for a Customer Account Manager to manage the loan process for customers, requiring strong communication and interpersonal skills. The role involves assisting customers from enquiry stage through to loan completion. Competitive salary, bonus scheme, and excellent benefits including healthcare, pension contributions, and generous holiday allowance are offered.

Benefits

Bonus scheme

Private healthcare

Life assurance

Excellent company pension 3% employee to 8% employer contribution

25 days holiday plus Bank Holidays

Cycle to Work vouchers

Retail Discounts

Tech scheme

3 Charity Volunteering Days

Responsibilities

• Speak to customers enquiring to the local branch.
• Establish the requirements of the customer and their affordability.
• Process the loan agreement.
• Ensure that the customer is supported through the full lifecycle of their loan.

Skills

Customer Focused

Strong Communication skills

Confidence

Self-Development

Team Work

Enjoy working with targets

Job description

About the Role

As a Customer Account Manager you will be involved in the whole process of providing loans to our customers. Initially you will be speaking to customers enquiring to the local branch, establishing the requirements of the customer and their affordability, processing the loan agreement, and ensuring that the customer is supported through the full lifecycle of their loan.

This role requires strong communication skills and excellent rapport building on both the phone and face to face, alongside having an excellent eye for detail. We are passionate about our customers and our employees demonstrate this daily in delivering excellent customer service and positive outcomes in the interactions we have with them.

Key Responsibilities

• speaking to customers enquiring to the local branch
• establishing the requirements of the customer and their affordability
• processing the loan agreement
• ensuring that the customer is supported through the full lifecycle of their loan

Qualifications

• Customer Focused
• Strong Communication skills and Confidence
• Self-Development
• Team Work
• Enjoy working with targets

About Evlo

Evlo is an established market leader in consumer finance with over 15 years of successful history. Winners of MoneyFacts Best non-mainstream lender for the last 5 years, we offer dynamic and exciting growth opportunities for candidates - supported by a superb range of benefits! With customers at the heart of everything we do, we are proud that they rate us 4.7 stars out of 5 on TrustPilot and 4.9 out of 5 stars on Feefo.

Up to £30,000 depending on experience. Rewards Successful applicants will be provided with comprehensive training in the form of our company induction, alongside support from the senior management team. Salary is competitive alongside a bonus scheme.

Benefits

• Bonus scheme
• Private healthcare
• Life assurance
• Excellent company pension 3% employee to 8% employer contribution
• 25 days holiday plus Bank Holidays (you can even buy and sell holiday days if needed!)
• Cycle to Work vouchers
• Retail Discounts
• Tech scheme
• 3 Charity Volunteering Days

We Want to Hear From You

If you have great people skills, we would love to hear from you! You will be provided with full training and development to give you every opportunity for success.

At Evlo employee satisfaction is key and we are committed to being a great place to work. We offer three charity volunteering days and we partner with OnHand which promotes volunteering. Evlo has an active Employee Forum and dedicated Mental Health First Aiders.