Customer Account Manager

Reed Specialist Recruitment; Cambridgeshire and Peterborough; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading recruitment agency is seeking a proactive Customer Account Manager based in Huntingdon to support their allocated customer base. This role requires strong communication and organizational skills, where you'll assist customers, provide quotes, manage orders, and develop business relationships. Ideal candidates will have experience in sales or account management, although it's not essential. The position offers a dynamic work environment focused on customer satisfaction and requires proficiency in Microsoft Office.

Qualifications

• Previous experience in sales or account management is desirable.
• Strong communication skills, both written and verbal.
• Excellent organisational skills and attention to detail.

Responsibilities

• Assist customers directly through phone, fax, and email.
• Provide timely and accurate price quotations.
• Follow up on customer quotes and convert them into orders.
• Process customer orders and manage shipment process.
• Educate new customers on tooling and usage of materials.
• Develop professional relationships with customer contacts.
• Proactively communicate with customers and suppliers.
• Maintain professional knowledge of products and services.
• Identify new business opportunities with existing customers.
• Re-engage inactive customers to generate return business.

Skills

Strong communication skills

Organisational skills

Attention to detail

Sales or account management experience

Proficiency in Microsoft Office

Job description

Customer Account Manager

• Location: Huntingdon
• Job Type: Permanent, Full-time
• Salary: 25,000 - 35,000
• Work hours: Office-based Monday to Friday, 8:00am - 4:30pm / 9:00am - 5:30pm / Half Day Friday
• Once you've built strong relationships with your clients, our client encourages you to visit them - both in the UK and internationally. Depending on the regions you manage, this could mean seeing different parts of the world!

Our client is looking for a proactive Customer Account Manager to support their allocated customer base, providing accurate price quotations and delivering excellent customer service. This role is ideal for someone who thrives in a dynamic environment and is keen to grow business relationships and ensure customer satisfaction.

Day-to-day of the role:

• Assist customers directly through phone, fax, and email to support their requirements.
• Provide timely and accurate price quotations; research and contact suppliers as needed.
• Follow up on customer quotes and convert them into orders.
• Process customer orders and manage the shipment process to ensure customer requirements are fulfilled.
• Educate new customers on tooling and the usage of materials.
• Develop professional relationships with customer contacts and sales representatives, acting as the company's representative to communicate policies, product information, and customer solutions.
• Proactively communicate with customers and suppliers, providing immediate assistance to telephone enquiries and timely responses to customer emails.
• Maintain professional knowledge of company products, services, and marketing materials.
• Identify new business opportunities with existing customers to support business growth.
• Re-engage inactive customers by analysing past orders and initiating contact to generate return business.
• Comply with the sales system, process, and maintenance of the contact database.
• Adhere to the Quality Manual and procedures.

Required Skills & Qualifications:

• Previous experience in sales or account management is desirable - ideally within manufacturing or aerospace - but not essential.
• Strong communication skills, both written and verbal, with the ability to build rapport.
• Excellent organisational skills and keen attention to detail.
• Proficiency in Microsoft Office.

To apply for the Customer Account Manager position, please submit your CV detailing your relevant experience and why you are interested in this role.