Customer Account Executive

SoCode Limited; Cambridge; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A fast-growing IT services firm in Cambridge is seeking a Customer Account Executive to enhance client relationships and drive satisfaction. The ideal candidate will manage the customer journey from onboarding to success, ensuring engagement and retention. Key responsibilities include supporting upsell conversations and coordinating logistics. Essential qualifications include experience in customer success, excellent communication skills, and a customer-first approach. A UK driving license is required. This role offers a salary of £30,000 - £35,000 plus performance bonuses and excellent benefits.

Qualifications

• Background in customer success or relationship management.
• Previous experience in IT services is essential.
• Confident and engaging communication skills.

Responsibilities

• Build trusted, long-term relationships with key clients.
• Drive satisfaction and retention across a growing portfolio.
• Guide customers through onboarding and day-to-day success.
• Support upsell conversations alongside sales.
• Coordinate product fulfillment with third-party logistics.
• Address non-technical queries promptly.

Skills

Customer success

Relationship management

Engaging communication

Problem-solving

Job description

Customer Account Executive- Relationship Management & Retention

Salary- £30,000 - £35,000 + 10-15% performance bonus + excellent benefits

Location- Cambridge based | Hybrid

Industry- IT

Our client is growing fast, and they're on the lookout for aCustomer AccountExecutivewho knows how to keep clients happy, engaged and coming back for more. In this role, you'll be the heartbeat of the customer journey, ensuring smooth onboarding, meaningful engagement and long lasting partnerships.

You’ll work closely with sales, logistics, and technical teams - acting as the key point of contact for all things client-related. If you're organised, proactive, and thrive in a people-first culture, please apply!

🔧 What you'll be doing:

• Building trusted, long term relationships with key clients
• Driving satisfaction and retention across a growing portfolio
• Guiding customers through onboarding and day-to-day success
• Supporting upsell and expansion conversations alongside sales
• Coordinating product fulfilment with third-party logistics teams
• Spotting risks early and tackling concerns with care and speed
• Acting as the go-to for all non-technical queries and touchpoints

💡 You'll need:

• A background in customer success or relationship management
• Must have previous experience in IT services
• Confident, engaging communication - both written and verbal
• A hands-on, problem-solving mindset with a customer-first approach
• UK driving license