CTS Engineer

Ball; Kettering; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading manufacturer in sustainable packaging is seeking a Customer Technical Services Engineer to provide technical support across the UK and Nordics. Key responsibilities include coordinating trials, managing quality issues, and training customers on best practices. The ideal candidate should possess an engineering degree and relevant experience. Join a diverse team committed to making a difference in packaging solutions.

Qualifications

• Lean Six Sigma and Statistical training would be highly desirable.
• Experience with Quality Systems and Tools knowledge.
• Good verbal and written presentation skills.

Responsibilities

• Provide comprehensive technical service and support to customers.
• Coordinate and implement filling line trials.
• Contact customers regarding quality issues.
• Audit customer filling facilities for quality issues.

Skills

Engineering degree or similar

Lean Six Sigma

Customer Services experience

Quality Systems knowledge

Organisation and planning skills

Verbal and written presentation skills

Fluent in English

Education

Engineering degree

Job description

Overview

Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe! Ball is thrilled to receive Newsweek's 2023 Top 100 Global Most Loved Workplace award! As a sustainable product leader, we have over 16,000 global team members. From endlessly recyclable aluminum cans, and cups, to aerosol bottles, our goal is to contribute to a better community, society, and world.

Responsibilities

• Customer Technical Services Engineer will be responsible for providing comprehensive technical service and support to allocated customers across UK & Nordics region. CTS Engineer will be co-ordinating and implementing filling line trials on customer sites to evaluate new/modified Ball products or new/modified customer products being filled in Ball components.
• Contact customers regarding quality issues, visiting the customer where required.
• Co-ordinate with customer and Ball Manufacturing to ensure test cans/ends of the correct quantity/specification are available.
• Arrange for filling at customer location and where necessary, assist with its completion.
• Organise shipment/evaluation of filled stock at the laboratory.
• When supplied with the results of the evaluation, make recommendations on how the results should be progressed with the relevant customer.
• Audit customer filling facilities/warehouses for problems that may result in a reduction in filling speed, damage to cans or ends and unsafe seam quality.
• Examine customer & Ball filling facilities/warehouses to determine areas of enhancement. Perform regular audit as per Ball procedure.
• Advise customer of findings/recommendations on improvements, supplying costing for work involved, when required.
• Train customer on GMP, stress corrosion, seaming, can handling.
• Along with the Regional CTS Manager decide what trials are required, filling line trials or test packs, and bench tests. Inform the relevant Ball Manufacturing site in order to set appropriate prod. spec (master data).
• Co-ordinate with customer/allocated contacts to ensure that trial can or end components of the correct quantity/specification are available.
• Along with the CTS Regional Manager /Ball Group Quality, review any new/modified customer specifications.
• Generate complaint notifications for internal distribution.
• Review complaints with the Ball manufacturing plant and/or customer.
• Administer the sorting/destruction of any filled stock agreed as unusable.

Qualifications

• Engineering degree or similar
• Lean Six Sigma and Statistical training would be highly desirable
• Previous Can and End Manufacture or Customer Services experience
• Experience with Quality Systems and Tools knowledge
• Organisation and planning skills
• Good verbal and written presentation skills
• Fluent in English

Equal Opportunity

Ball Corporation is an Equal Opportunity Employer. We actively encourage applications from everybody, regardless of gender, age, ethnicity, faith, ability, or orientation.

When you join Ball you belong to a team of over 16,000 members worldwide. Our products range from infinitely recyclable aluminium cans, cups to aerosol bottles solutions that enable our customers to contribute to a better world. Each of us has a deep commitment to diversity and inclusion which is the foundation of our culture of belonging. Everyone at Ball is making a difference by doing what we love. Because what we create may change, but what we will always make is a difference.

No agencies please.