Cruise Planner

Sweet Carolina Travels; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A travel agency in Birmingham seeks a Cruise Planner to assist clients in discovering and booking their ideal cruise vacations. Responsibilities include consulting with clients, designing customized itineraries, and providing expert travel advice. Ideal candidates should have customer service experience, excellent communication skills, and a passion for travel. This position offers training, competitive compensation, and a supportive team environment.

Benefits

Training and support

Access to industry discounts

Performance incentives

Collaborative team environment

Qualifications

• Previous experience in customer service.
• Eager to learn about travel.
• Client-first mindset.

Responsibilities

• Consult with clients to identify cruise preferences.
• Research and book customized cruise itineraries.
• Provide expert advice on cruise lines and excursions.
• Build relationships with cruise line representatives.
• Assist with travel documentation.
• Handle special requests and upgrades.
• Ensure a seamless travel experience.

Skills

Customer service experience

Passion for travel

Excellent communication skills

Strong organizational skills

Attention to detail

Problem-solving abilities

Ability to work independently

Teamwork skills

Job description

Overview

As a Cruise Planner, you will help clients discover and book their ideal cruise vacation. This role involves curating customized cruise packages, coordinating travel logistics, and ensuring every detail exceeds expectations. From luxury ocean liners to intimate river cruises, you'll be the go-to expert for all things cruise-related.

Responsibilities

• Consult with clients to identify cruise preferences, including destinations, cruise lines, cabin categories, and onboard experiences.
• Research, design, and book customized cruise itineraries and pre- and post-cruise travel arrangements.
• Provide expert advice on cruise lines, ships, excursions, dining, and entertainment options.
• Build and maintain strong relationships with cruise line representatives and suppliers.
• Assist with travel documentation, including passports, visas, and insurance.
• Proactively handle special requests, upgrades, and onboard packages.
• Ensure clients receive a seamless and personalized travel experience from start to finish.

Qualifications

• Previous experience in customer service
• Passion for travel and eager to learn
• Excellent communication and interpersonal skills, with a client-first mindset
• Highly organized with attention to detail and problem-solving abilities
• Ability to work independently and as part of a team

Benefits

• Training and support to enhance cruise expertise
• Access to industry discounts and potential travel perks
• Competitive compensation and performance incentives
• A supportive and collaborative team environment