Cruise Front Office Manager — Lead Guest Experience Worldwide

Ismira Recruitment & Crewing Agency; Royton; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency is hiring a Front Office Manager for a cruise ship role. Responsibilities include managing the front office operations, ensuring guest satisfaction, and resolving issues. Candidates must be fluent in Russian, have a degree in hospitality management, and possess strong organizational skills. The position offers opportunities to travel to ports in Turkey, Egypt, and Greece, along with free meals and accommodations.

Benefits

Opportunity to travel to Turkey, Egypt, and Greece

Free meals and accommodation

No visa required

Qualifications

• Age 18+ required.
• Five or more years of management experience in upscale hotel or cruise.
• Full STCW certificates and seafarer's passport required.

Responsibilities

• Manage front office operations including guest check-in/check-out.
• Ensure guest satisfaction and resolve issues.
• Oversee quality guest services delivery.

Skills

Fluency in Russian

Knowledge of English

Excellent communication skills

Strong organizational skills

Customer service skills

Education

Degree in hospitality management, business administration or related field

Tools

Microsoft Office

Fidelio Cruise

Job description

A leading recruitment agency is hiring a Front Office Manager for a cruise ship role. Responsibilities include managing the front office operations, ensuring guest satisfaction, and resolving issues. Candidates must be fluent in Russian, have a degree in hospitality management, and possess strong organizational skills. The position offers opportunities to travel to ports in Turkey, Egypt, and Greece, along with free meals and accommodations.