CRM Transformation Change Leader — Remote

Marie Curie; Remote; GBP 45,000 - 55,000; Full time

Job summary

A leading end-of-life charity in the UK is seeking a Business Change Manager to drive the transformation of their CRM system. The successful candidate will lead the people side of change, ensuring that new working methods are embraced and sustained. Strong experience in change management and stakeholder engagement is essential. This permanent, full-time position offers flexible working from anywhere in the UK, along with a competitive salary and various benefits including professional development opportunities.

Benefits

25 days annual leave

Group Personal Pension Scheme

Continuous professional development

Wellbeing and Employee Assistance Programmes

Enhanced bereavement and family friendly benefits

Qualifications

• Proven experience leading change on large-scale, complex programmes impacting significant numbers of users.
• Strong stakeholder engagement and coaching skills.
• Ability to define and track behavioural and adoption metrics.

Responsibilities

• Lead and enable business-led change using a human-centred approach.
• Develop and deliver adaptive change plans and stakeholder engagement strategies.
• Monitor behavioural adoption and change effectiveness.

Skills

Change management

Stakeholder engagement

Coaching

Facilitation

Communication

Education

Change management qualification (e.g. Prosci, CMI, ACMP)

Job description

A leading end-of-life charity in the UK is seeking a Business Change Manager to drive the transformation of their CRM system. The successful candidate will lead the people side of change, ensuring that new working methods are embraced and sustained. Strong experience in change management and stakeholder engagement is essential. This permanent, full-time position offers flexible working from anywhere in the UK, along with a competitive salary and various benefits including professional development opportunities.